Senior Technical Analyst in Philadelphia, PA at Pennoni

Date Posted: 1/13/2020

Job Snapshot

Job Description

Pennoni is a multidisciplinary consulting engineering firm founded more than five decades ago. We approach engineering challenges from a wider spectrum of angles than most, from land development to energy management. Our goal is to help communities and private sector clients alike navigate the ever-changing technological advancements available and learn how best to integrate “smart” solutions into the current landscape to make them a part of resilient and sustainable planning. Our combination of talent and experience generates unprecedented solutions for diverse and iconic projects around the globe.



Job Responsibilities: 

Pennoni is currently looking for a Senior Technical Analyst to perform the following: 

  • Practice continuous improvement of IT service delivery through the ITIL framework
  • Actively participate on projects as needed involving departmental or cross-functional teams
  • Develop scripts to automate processes, extract information and perform routine functions related to desktop support and management
  • Field incoming help requests from end users via telephone, e-mail and ITSM system
  • Build rapport with key operators, IT teammates and end users to provide outstanding service.
  • Escalate problems (when required) to the appropriately experienced technician
  • Identify and learn appropriate software and hardware used and supported by the firm
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Perform post-resolution follow-ups to IT Incidents
  • Contribute to knowledge base articles for internal staff


Job Requirements

Required Attributes:

  • Associate Degree in Computer Science or Information Technology 
  • Years of experience: 8-12 years
  • Present a professional image as a representative of the firm
  • Establish and maintain effective professional working relationships with co-workers, and every level of management
  • Stay abreast of the latest developments in technology and remain highly technically competent while striving for enhanced user productivity


Preferred Attributes:

  • Experience with engineering, CAD, and other engineering design applications
  • Experience with SCCM
  • Experience with Powershell 


Why Work With Us?

At our core, we recognize that the unique qualities of our Pennoni individuals are essential for innovation and growth as a whole. Pennoni, an ENR Top 500 consulting engineering firm, offers many opportunities to help you build your career. We continually strive to build a great workplace where our employees trust the people they work for, enjoy the people they work with, and take pride in what they do.

Equal Opportunity Employer

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