Service Desk Specialist in Baltimore, MD at Pennoni

Date Posted: 1/10/2020

Job Snapshot

Job Description

Pennoni is a multidisciplinary consulting engineering firm founded more than five decades ago. We approach engineering challenges from a wider spectrum of angles than most, from land development to energy management. Our goal is to help communities and private sector clients alike navigate the ever-changing technological advancements available and learn how best to integrate “smart” solutions into the current landscape to make them a part of resilient and sustainable planning. Our combination of talent and experience generates unprecedented solutions for diverse and iconic projects around the globe.


 ***This position can be housed in the Columbia, MD office or the Baltimore, MD office 


Job Responsibilities: 

Pennoni is currently looking for an experienced IT Service Desk Specialist to work with our IT team in a multi-disciplined engineering firm to perform the following:  

  • Field incoming help requests from users via telephone, e-mail, and ITSM system 
  • Build rapport with key operators, IT teammates and end users to provide outstanding service.
  • Coordinate with team members to identify and resolve issues in a timely matter and escalate when appropriate
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
  • Perform post-resolution follow-ups to IT Incidents
  • Develop knowledge-base articles and frequently asked questions lists for end users


Job Requirements

Required Attributes:

  • Associate Degree in Computer Science or IT OR Technical School Diploma
  • Years of experience: 4-7 years
  • Analytical and problem-solving abilities
  • Self- motivated, keen attention to detail
  • Experience identifying and learning appropriate software, hardware, and programs used and supported by the organization
  • Familiar with Active Directory concepts including managing users, groups and group policies
  • Familiar with virtualization and cloud computing concepts
  • Experience with desktop operating system deployment methods
  • Application support experience with Office 365
  • Experience using ITSM systems to track incidents


Preferred Attributes:

  • Experience with engineering, CAD, and other engineering design applications
  • Experience with SCCM
  • Experience with Powershell 


Why Work With Us?

At our core, we recognize that the unique qualities of our Pennoni individuals are essential for innovation and growth as a whole. Pennoni, an ENR Top 500 consulting engineering firm, offers many opportunities to help you build your career. We continually strive to build a great workplace where our employees trust the people they work for, enjoy the people they work with, and take pride in what they do.

Equal Opportunity Employer

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