Helpdesk Technician in Baltimore, MD at Pennoni

Date Posted: 9/5/2019

Job Snapshot

Job Description

Pennoni is a multidisciplinary consulting engineering firm founded more than five decades ago. We approach engineering challenges from a wider spectrum of angles than most, from land development to energy management. Our goal is to help communities and private sector clients alike navigate the ever-changing technological advancements available and learn how best to integrate “smart” solutions into the current landscape to make them a part of resilient and sustainable planning. Our combination of talent and experience generates unprecedented solutions for diverse and iconic projects around the globe.

 

Job Responsibilities: 

Pennoni is currently looking for a Helpdesk Technician to perform the following: 

  • Field incoming help requests from users via telephone, e-mail, and ITSM system 
  • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications
  • Build rapport with key operators, IT teammates and end users to provide outstanding service
    • Escalate problems, when required, to the appropriate technician 
    • Perform follow-up to IT incidents once issue is resolved
    • Develop answer library for frequently asked questions
  • Effectively prioritize and execute tasks in a high-pressure environment
  • Physical Requirements:
    • May sit or stand for long periods of time
    • Lifting and transporting of moderately heavy objects such as computers

 

Job Requirements

Required Attributes:

  • Associate Degree
  • Years of experience: 0-3 years
  • Analytical and problem-solving abilities
  • Self- motivated, keen attention to detail
  • Experience identifying and learning appropriate software, hardware, and programs used and supported by the organization
    • PC's, Smartphones, Tablets, & Printers
    • Windows 10
    • Office 365
    • Skype for Business
    • ITSM systems to track incidents

 

Preferred Attributes:

  • Experience with engineering, CAD, and other engineering design applications
  • Experience with SCCM
  • Experience with Powershell 

     

 

Why Work With Us?

At our core, we recognize that the unique qualities of our Pennoni individuals are essential for innovation and growth as a whole. Pennoni, an ENR Top 500 consulting engineering firm, offers many opportunities to help you build your career. We continually strive to build a great workplace where our employees trust the people they work for, enjoy the people they work with, and take pride in what they do.

Equal Opportunity Employer

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